Can I cancel my subscription?You may cancel your subscription by live chatting us. There is no cancellation fee. Live chat via the support button on our site. Our hours are Mon-Fri 9am-6pm ET or Sat-Sun 10am-4pm ET.
Do I get to choose which wines come in my subscription box?Our Vinya Box subscribers choose the color and we choose the producer. Pick Red, white or mixed, the choice is yours!
When will I receive my subscription box?We deliver your subscription box free of charge every 30 days from your original purchase date.
Can I gift a subscription?Gift a subscription by clicking 'Send as Gift' below the + To Bag button on the subscription page. A form will then pop up, promoting you to add the gift recipient’s information, and choose between a 3 month or 6 month gift. After your purchase is complete, the gift recipient will receive an email to set up their subscription account, add their shipping address, and choose their plant preference. Subscription boxes can only be delivered to either Florida or Connecticut. A gift subscription starts on the date the recipient sets up their subscription account and adds their shipping address – not on the purchase date. Please note that gift subscriptions must be purchased as a separate transaction, as they do not flow through the same checkout process.
Gifting
Can I return an order that I received as a gift?Yes.
Can I receive a refund for a gift I purchased?Yes, email us at cheers@vinyawine.com
Why can’t I redeem my promo codeThe promo code that you are attempting to use may be expired or invalid. Check to make sure it is spelled correctly. If all fails, email us at cheers@vinyawine.com!
Ordering
Why can’t I redeem my promo codeThe promo code that you are attempting to use may be expired or invalid. Check to make sure it is spelled correctly. If all fails, email us at cheers@vinyawine.com!
Can I cancel my order?Email Cheers@vinyawine.com and we’ll help you with the cancellation
Where can I find the status of my order?If you have a Vinya Wine account you can track the order via your order history page. If you don’t have a Vinya Wine account, email us at cheers@vinyawine.com and we’ll let you know where it’s at.
Shipping & delivery
When can I expect to receive my order?Time in transit is dependent on your location. Our Florida customers can expect to receive your delivery within 1-4 business days. As soon as the shipment leaves the warehouse, you will receive a shipping notification.
What states do you ship to?Due to laws restricting the shipments of alcohol, we currently only ship wine to Florida and Connecticut
How much does shipping/delivery cost? We offer free delivery for orders over $125. There is a $3.99 shipping fee for local orders under $125. For same day delivery (Monday-Friday), there is a $9.99 fee.
Do you offer express shipping?Email us at Cheers@vinyawine.com and we’ll find the best option for you
Can I ship the same order to multiple addresses?Email us at Cheers@vinyawine.com and we'll organize it for you.
What if I’m not going to be home to accept the delivery?A person of 21 years of age must be present to accept delivery. Shipping carriers will attempt to deliver three times, then will be returned to our warehouse. A re-delivery fee of $15 will be incurred for second shipment.
Can I ship to my work address?Yes (encouraged).
Can I change my shipping address?If you have a Vinya Wine account, you may change your shipping address in your settings. If you’ve already place the order, it’s best to email us at cheers@vinyawine.com and we’ll make sure that it gets to the right address.
My account
What are the benefits of signing up for a Vinya account?Members can track their order history to remember wines they love, save payment info for faster checkout, personalize their subscription plans and receive special offers and invitations to events not posted on the site.
Can you hold my order?Yes! We are happy to hold orders during seasonal weather extremes at no additional cost until temperatures are more moderate to ship. Please indicate your preferences at checkout or email us at cheers@vinyawine.com to coordinate your future shipment.
How do I change my credit card info?If you have a Vinya Wine account, you can change your credit card info in your settings. If not, email us at Cheers@vinyawine.com and we’ll make sure to edit your information.
What if I don’t like a wine that I purchased or there is a problem with the wine?If you are not happy with your purchase for any reason, please reach out to our team at Cheers@vinyawine.com and a member of our team will get back to you shortly.
